Jira version summary - is there a way to count custom workflow steps as "Done"?

I upgraded to JIRA 6.4 last night, and while some things are very nice, I would love it if the summary were a bit more useful for custom workflows.  Case in point, we consider a ticket resolved when it is code complete.  After that it goes into a QA phase.  The summary considers "Resolved" as "Done"


The two that are "In Progress" are actually in QA Testing, a step that comes after Resolved.  How can I either add a phase to the summary, or consider these "done"?

1 answer

1 accepted

Hi Robert,

The good news is that the category (Done, In Progress, To Do) is easy to change on the "Statuses" page.

The bad news is that the category is set for each status instance-wide, i.e., "Approved" cannot be "In progress" for one workflow and "Done" for another. 

You can get to it on the Administration > Issues screen; by typing "gg" and searching for "Statuses;" or by navigating to <JIRA url>/secure/admin/ViewStatuses.jspa.

Once there, click "Edit" next to the status you want to change, select the desired category, and click update.

That worked, thanks!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 9 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

33 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you