I upgraded to JIRA 6.4 last night, and while some things are very nice, I would love it if the summary were a bit more useful for custom workflows. Case in point, we consider a ticket resolved when it is code complete. After that it goes into a QA phase. The summary considers "Resolved" as "Done"
The two that are "In Progress" are actually in QA Testing, a step that comes after Resolved. How can I either add a phase to the summary, or consider these "done"?
The good news is that the category (Done, In Progress, To Do) is easy to change on the "Statuses" page.
The bad news is that the category is set for each status instance-wide, i.e., "Approved" cannot be "In progress" for one workflow and "Done" for another.
You can get to it on the Administration > Issues screen; by typing "gg" and searching for "Statuses;" or by navigating to <JIRA url>/secure/admin/ViewStatuses.jspa.
Once there, click "Edit" next to the status you want to change, select the desired category, and click update.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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