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Jira change issues creator

A L Oct 18, 2016

Tell me how you can change the creator of the request?xxxxx.jpg

3 answers

2 votes
Nic Brough [Adaptavist] Community Leader Oct 18, 2016

You don't.  The creator is a special field that was introduced a while back because it can be important to know which user entered the issue.  The problem came about because JIRA has a "reporter", but people are able to change that - it's especially useful when you're entering issues on behalf of someone else.  The creator is intended to capture, literally what it says, the person who physically created the issue.  It should not be changed, and there's no good reason to want to change it. 

Also, it's mostly a field that you don't usually use a lot.  If you want to look at who asked for something (but may not be the person who created the issue), use Reporter.

A L Oct 18, 2016

You clearly have a low level of work with JIRA
The creator of the issues can be changed in database mysql or another easier way

Nic Brough [Adaptavist] Community Leader Oct 18, 2016

Argh, NO

  • You should not change the creator - there is no good reason for doing so, and you're destroying information that may be useful
  • You should never mess with a JIRA database, it's too easy to damage or destroy your installation

Could you please explain why you want to do this so we can guide you on using it properly?

A L Oct 20, 2016

Tell me where it is and how to change these settings in mysql? I can not understand how to work in the database

Nic Brough [Adaptavist] Community Leader Oct 20, 2016

Don't touch the database, you will almost certainly get it wrong and damage or destroy your system.

Again, please explain why you are trying to destroy perfectly good information, and we may be able to help you do the right thing.

 

A L Oct 21, 2016

It demands leadership, the creators have issues that are not the people who work with these projects and tasks.

A L Oct 21, 2016

Is it possible to make through the Script Runner, or other plug-ins?

Nic Brough [Adaptavist] Community Leader Oct 21, 2016

The creator is the person who enters the issue, so you are looking at botching completely the wrong thing.  Ignore creator, it's correct, it's valid and not important to you.

You need to be looking at the reporter and the assignee

Kevin Sullivan Nov 07, 2016

I have a similar situation where I would like to change the issue creator.  In my situation I want a logged in user to be able to submit an improvement suggestion anonymously.  I can set the reporter to anonymous, but I cannot change the creator field, which continues to show up in the issue history tab (i.e. "username created issue - just now").  Is it possible to do in script runner or another plugin?  If not could I at least suppress the user name from the change history view on the history tab?  I have anonymous issue creation enabled, so they could log out and create the issue, but I would like to make it as easy as possible for them and not require them to log out.

Tim Eddelbuettel Jan 12, 2017

My situation is, that our user creates an Accident Report for HR. Thats fine.

This issue will clones and link (groovy) to the security department without fields like name and reporter for privacy reasons. I can null the reporter but the creator is the user wo creates the initial accident report. I don't won't to have these information in the cloned task.

 

Scott Kamara I'm New Here May 06, 2019

Here is a situation..

Creator has left the company and dont want to see that name(identity) listed as creator on the tickets. Its approporiate to shift responsibility to another staff member re "creator".. This is part of removing vestiges of former staff member from process.

To get around this, am deleting tickets and starting brand new ones with same information.. not very pretty.

0 votes
Bill Miller Jul 06, 2018

Please see my posts regarding the Creator attribute and Jira Service Desk (cloud):

https://community.atlassian.com/t5/Jira-questions/Change-the-creator-of-an-issue/qaq-p/760025#M269838

If one knows how databases and the Jira application work, of course one can update with SQL.  @Nic Brough [Adaptavist], that is just silliness.

0 votes
Martin Preiwisch Aug 17, 2018 • edited

If you use the Jira Importers Plugin (JIM) to import issues, the user logged in (the one who uses the plugin to import) will be set as the "creator" of every single issue. It seems one can't do anything about that. I think that would be really a case where the ability to change the "creator" could be useful.

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