JIRA 7.2.x Excel export gone?

With my old JIRA Version there was an option to export an issue list to an excel file. I've updated to JIRA 7.2.x - the option is not available anymore (only export to Word is left). Unfortunately CSV is not an option, as Excel is unable to correctly import fields that contain the text-delimiter.

How to re-enable Excel export?

9 answers

1 accepted

You can activate Excel in your jira-config.properties with following line:


(This works vor JIRA Core 7.2.2 and 7.2.3)

Alternatively you can set your Region to US and configure the list separator to comma. Then Excel export/import in Excel will work again.

Alternative 2: Save the csv file and add "sep=," as the first line in the file. When opening the file in excel the comma will be used as a delimiter

Hi Marc,

many thanks for this workaround. I tried it with JIRA 7.2.2 in JIRA SW including a restart unfortunately without any success. Are there any other known pitfalls/things to consider (deletion of caches, etc.), which might help to get this running again.


PS: Another restart helped the export-functionality do re-appear. Thanks for this hint!

Works fine in JIRA Software v7.2.3

Works in JIRA 7.2.2 SW for me.

would you kindly tell me the path of the properties file?

Inside my JIRA installation there is no jira-config.properties file. I'm using JIRA Software version 7.2.6.

I found $JIRA_HOME/atlassian-jira/WEB-INF/classes/jira-features.properties which had the option jira.export.csv.enabled=true, so I placed inside that file the option you suggested, but while watching catalina.out during startup I found this:

jira.export.excel.enabled : false


Thanks in advance for your help!


Best regards,

It is mentioned in the docs, but well buried.  If you don't have a jira-config.properties file, just create one (simple plain text).  You don't need to put anything else in it, it is just "add the lines you need".

@Nic Brough [Adaptavist] thanks! I got it.... I was looking in my JIRA Instalation directory.

I've created the file in my JIRA Home Directory and I got it working properly.


I confirm, it's working in JIRA Software 7.2.6


is changing the 'jira.export.excel.enabled' property supported? i.e. if the functionality is being removed then will strange behaviour start to occur if we switch it back on?

No, it's not officially supported, because they've turned it off by default.

Turning it on will do no harm though - worst case is that enables a broken version of the exports, but that won't do anything worse than not work well and produce rubbish downloads.  If they remove the code, then the property will simply be ignored.

Hi @Nic Brough [Adaptavist]

Inside my JIRA home directory  $JIRA_HOME/atlassian-jira/WEB-INF/classes/ their was no jira-config.properties file. As per the docs i created jira-config.properties file and added the line jira.export.excel.enabled=true and restart the JIRA server. but this doesn't work for me on our JIRA 7.2.3

Thanks in advance for your help!

You're looking in the wrong place.  Nowhere does anyone mention that directory, and it doesn't exist anyway, I've no idea what you're trying to do with that.

I'm noticing in the CSV export, if an issue has more than one component, label, etc, it creates a new column rather than prior to 7.2 and using the Excel export, it would concatenate the values in one column.  Is there a setting where I can turn off the "create column for each value"?



Thank you Marc.Teufel! I was scrambling when I noticed this option was missing after our recent upgrade, I knew my users would be coming after me with pitchforks!

BTW, this fix works on JIRA core/software version 7.3.2 as well.

Thanks so much.  Works great.  Jira Server 7.3.5.

Guys, i am facing issue in Jira software 7.3.5

As mentioned in the comments i have created a file "jira-config.properties " in location "$JIRA_HOME/atlassian-jira/WEB-INF/classes/" then added the line "jira.export.excel.enabled=true" in the fiile and restarted the server but still its not working.


In the jira screen in Export section i am not finding any option called excel.


Please can anyone help me on this.


Thank you in advance.


Excel export is done from the issue navigator.  Search for some issues, then look for the links

@nic brough , I am tring to expoet from issue navigator only.

I have issue filter which i am trying to export but i am getting to export it in csv, printable, xml, RSS and word.

But i am not finding the export in excel format, which we had in the previous version jira.


Thank you in anticipation



Sorry, I didn't notice the directory you've used.

Could you try re-reading the comments above instead of randomly guessing where the file goes?


The issue was with the file format.

I had saved the file in different format instead of .properties.

This is working now. :-) Thank you..

By "format", you mean "location"

3 votes

If CSV does not work for you (or you're looking for something more powerful), the Better Excel Plugin can export actual XLSX files for you.

Thanks - this looks interesting. However, we were using the previous bundled functionality successfully. Atlassian should not be removing functionality which requires customers to have to invest in 3rd party solutions.

Tayyab Bashir Community Champion Dec 14, 2016

This is a nice plugin.
Are there any other plugins that provide the export functionality for Excel but a little expensive? 


You might be interested in the Exporter Issue Comments for CSV and Excel - cheaper but still has the now gone Export to Excel functionality.

Great, i payed for jira and with every version i need more 3rd party plugins :(

Mmm, I think Atlassian's explanation here might be "if you do it the Jira way, you don't need to export"

It's interesting how Atlassian might be to know how we have to use it.

We need the Excel in the communication with our customers.
They want to get alle the changes in a version in an Excel-Sheet.

Another way in which functionality is reduced with the CSV export is that it no longer exports a direct link (URL) to the issue in JIRA. The prevouis Excel export had this, very conventient for people receiving an Excel sheet and wanting to look at the issue details.

2 votes

It's not a case of enabling it, it has gone.

Excel should have no problem reading CSV though.  Is there a setting in Excel that's breaking it?

The problem is simple to reproduce: Create an issue with the description 'this is a text containing a "text-delimiter"', and export it (including the field "description") to CSV. The CSV will contain '"this is a text containing a ""text-delimiter"""', which destroys the whole column layout in excel, as the escaped text-delimiter is not recognised.

It should work. You might have the following issue that I had myself not too long ago:




There are other issues with the new CSV export. For example, if your field includes commas, you can no longer export sensibly. There's a bug for this:



Thanks @Nic Brough [Adaptavist],

I was looking at wrong place. I added the jira-config.properties to the root of your JIRA home directory (var/atlassian/application-data/jira/) and added the line jira.export.excel.enabled=true and restart the JIRA server.

I got it working correctly for JIRA 7.2.3 , Thanks !

Same here, thanks for the home directory path info.

I created jira-config.properties file (with a text line jira.export.excel.enabled=true), but saved to wrong location /opt/atlassian/jira/ 

After correct saving the properties file to /var/atlassian/application-data/jira/, I restarted JIRA, there are 2 new options added to Export: Excel (All fields) and Excel (Current fields)

I have JIRA v7.4.3

JIRA application home directory

Thanks guys, It worked.

Hi there,

With ImpEx you can import and export your issues to XLSX or HTML (even with comments, images and attachments)!

Feel free to give it a try: https://marketplace.atlassian.com/plugins/com.moresimp.impex/server/overview 

Best regards, Mark


Still working in JIRA 7.3


1. Stop JIRA.
2. Locate the jira-config.properties file in the $JIRA_HOME directory. If the file does not exist, please proceed to create it.
3. Open the file and add the below on a separate line:


4. Save this file.
5. Restart JIRA.

works in 7.5.0, as well.

configuration file workaround works in 7.5.0

thanks much!

We´re using Jira 7.6.0 - with Excel 2016 i am getting an error when trying to open the exported excel file. Excel basiclly says, that the file format is not correct. I can open it after i press Yes, but it looks "broken" - Any1 else has this problem? 

As far as i know jira never exports an excel-file.

It was only a menu item named "Excel" but it was a html-file with an extension xls.

Therefore now the menu export-HTML is better.

If you look into the "xls" file with an editor you will see html (also in old files).

Michael is correct (Y)


Jira exports HTML files with the .xls file extension and Excel finds them suspicious. It has always been working like this.

Please read this question from the top, there are multiple things you can do.

Thank you for update. However, business users who work with JIRA daily do not understand the different between HTML and CSV format and are familiar only with Excel. For them, this change, no matter how it was implemented underneath, is problematic.

Special characters won't get exported as expected.
UTF-8 encoding worked well with Excel export, but not with Export CSV.


For german umlauts UTF-8 in csv works as expected.

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