Issues not found in a specific query, found in broader query... THEN appear in specific query

I just had an odd occurrence on our JIRA 6.4.13 instance. I was asked why there was an issue that no JQL query would find so I had a look at it.

The search scenario that did not find it:

  • Project
  • Assignee
  • Resolution

I opened the issue that we knew was there and quickly did a JQL query that should definitively find it based on:

  • Project
  • Issue Type
  • Resolution

That one DID find it. The odd bit is that after THAT search, the issue showed up in the ORIGINAL query again as well as a couple of others that weren't showing up based on project, assignee, and resolution. Also, a dashboard with counts of these issues based on the original search criteria did not reflect the missing issues in the counts but did after my broader query.

NOTE that the queries were working for MOST issues; just not ALL the issues.

Is there a bug in 6.4.13 or other oddness that might cause this? Why would (apparently) the "tickle" of the broader search make them appear in the more restrictive search?

Enquiring minds want to know

Mike

 

 

 

1 answer

1 votes

First instinct is that your index is damaged.  Try re-indexing and repeating the tests.

After a few more like that, I did just that.... and the one query that kept missing them... all of a sudden had 4 more in the list.

The workflow for that project was before me and it is overly complex and fragile. On my list of "things to fix". That is... assuming of course, that a flaky workflow and linking plugin could do that kinda thing? Is one of those hacks where the workflow creates and links a bunch of subtasks just for multiple approvals on a single issue)

That would suggest a post-function is making updates without indexing the affected issues.

Good call. I'll dig into that. Thanks Nic. As always, greatly appreciated

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

661 views 4 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot