For example, I have ticket A and ticket B. I link A as a duplicate of B. Now, I want to close out A, because it's a duplicate. In my workflow, when I move to done, I already have a screen that appears with that prompts to select a resolution. BUT, is there a way to force that resolution (or default it) to be "duplicate" when the ticket is linked as a duplicate?
You will have to use ScriptRunner and use a Post Function in the workflow transition to check the statuses of all linked issues of type "Duplicate". Note, there can be more than one linked issue.
Over the next several weeks we'll be sharing some of our Getting Started guides here in the community. Throughout this series of posts, we'd love to hear from customers and non-customers ab...
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