I would like to restrict the creation of an issue to only a subset of the issue type scheme for the users

I have following use case I would like to implement.

I a service desk scenario (without using JIRA Service Desk) the user should only create issues i.e. like Interaction, Question, etc. pp.

Bugs and Change Request should be only generated by the 1st Level Team (by using a post transition function to create a new issue in a different workflow but in the same project).

But in my current configuration I can't find an option how I can prevent that a user also picks Bug or Change Request in the creation screen.

Any ideas how I can solve this problem?

1 answer

0 votes

There's no way to do this natively - if a user can create an issue in a project, they can create any type.

You can do a slightly ugly trick of making some issue types fail validation, but that irritates users because they put their data in only to be told they're going to lose it all.

Your best bet is an add-on that can restrict it.  There's a few around I think, but I've only ever seen it done with Behaviours (now part of the Script Runner).  I'm not aware of any that the users can't bypass if they feel like it though.

 

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

709 views 5 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot