I would like to have a search for any ticket that a particular person (e.g., myself or someone on my team) has interacted with...whether it was assigned to them at one point (perhaps not presently), they edited some field in it, they are watching it, they entered a comment on it, or were mentioned on it, etc.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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