How to set incoming email which is used to set high priority

Hi 

I'm trying to setup Creating issues and comments from email

When I create a ticket it uses my default priority. How can I create a new ticket via email with High Priority? When I check the link it says below:
  • If the incoming email is set to a high priority, the corresponding issue will be created with a higher priority than the default priority that is set in your JIRA system.

Please let me know if it's possible to set the priority via email. 

1 answer

The built-in mail handler try to map the email's priority with the priority set in Jira.

If match then "If the incoming email is set to a high priority, the corresponding issue will be created with a higher priority than the default priority that is set in your JIRA sys" 

Not all mail clients have the ability to set a priority, but when they do, it should work as Raffaele describes.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 3 hours ago in Statuspage

How do your teams prepare for really high (planned) traffic days like Cyber Monday?

Hi there! Shannon from Statuspage here.  👋  With Cyber Monday quickly approaching, we're looking to hear from Atlassian customers – specifically from teams who touch incident response li...

23 views 0 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you