How to require assignee for resolve workflow?

We do not require an assignee, by default new requests are unassigned.  Normally our Service Desk Agents assign ticket to themselves from the unassigned queue, update ticket as they work the issue, and once complete they resolve the ticket.  Currently if they forget to assign the ticket to themselves they are able to mark a ticket resolved while leaving assignee item blank.  Is it possible for me to require them to designate an assignee when they go to mark it resolved?

 

I would prefer to not require it to be resolved by assignee, as sometimes an agent will mark resolved on behalf of another agent, but I would like to require some assignee to be designated before it is marked resolved.  We are using JIRA Version: 6.3.10 and it is integrated with Service Desk.

1 answer

1 accepted

This widget could not be displayed.

You can us a Workflow Validator to make sure there's an Assignee

https://confluence.atlassian.com/adminjiraserver070/advanced-workflow-configuration-749383189.html#Advancedworkflowconfiguration-validators

It prevents the transition from taking place unless there's an Assignee.

You could have a post-function to assign to the current user too when setting the issue In Progress.

https://confluence.atlassian.com/adminjiraserver070/advanced-workflow-configuration-749383189.html#Advancedworkflowconfiguration-optionalpostfunctionsOptionalpostfunctions

Both of these options would do what you require.

Good luck!

 

Thanks Nicolas, I'll take a look at those options smile

I went to add a validator to the resolve workflow, but when I click "Add Validator" I only see two options available:  "Permission Validator" and "User Permission Validator"  Do I need a special plugin to have a field validator?

Update:  I ended up opting to just add "assign current user" as a post function in the workflow.  That was a fine solution for most cases, and for the rare case someone is closing on behalf of someone else they can just change assignee after marking resolved.  Thanks for your help.  smile

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked yesterday in Data Center

Hi! I'm Cameron Deatsch, enterprise enthusiast and Head of Server at Atlassian. AMA!

Hey team! I'm Cameron Deatsch, Head of Server at Atlassian. At our European Summit just a few weeks ago, I spoke about the latest regarding our Server and Data center products and o...

17,712 views 4 4
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you