I have created an external role and user. I added the user to the role, as an observer. This is good. They are limited only to the project and only to JIRA. However, we wanted to allow the software developers to continue to develop and communicate un-fettered wrt tasks and comments (comments in defects, stories, etc.). To do this, we want to limit the ability for the external user to see the tasks or comments. So far, all that we can do, is make them an observer, but cannot limit them further.
A workaround would be clicking the drop down 'Viewable to all users' and changing to whatever groups you need. So that, the comment will be restricted to such users, being confidential.
However, there is no direct solution for restricting the view access of observers on all comments and tasks. The above one is just a workaround since, the developers can't do this every time.
Hope, you have script runner plugin. Navigate to JIRA Administration -> Add ons -> Behavior.
Add a new field behavior and configure to your project and issue type. Create a condition for the field Comments and set it to hidden for the required users.
As per the restrictions of JIRA OnDemand, many plugins cannot be installed. Script runner is one such plugin which does not have the cloud version. However, there is a request raised to bundle script runner with the JIRA onDemand, so please go and vote for this issue and watch it to get the latest updates.
To get to know the list of Add-ons that are available on JIRA onDemand via Atlassian Connect, you check this page.
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