When we log a defect or bug in any Test Management tool, we should have an option to get machine configuration information like OS, Browser type, Browser version, memory etc. So that tester can attache these information in the defect and developer can easily identify with what configuration test case was executed. I have used such thing in Microsoft Test Manager(MTM). Can you please let me know how can we do that in JIRA?
You're going to need something that can read that information and send it to JIRA.
There's a significant difference between MTM and JIRA. JIRA is a web-application which does not have a client (most of its users will use a browser). MTM has a client which lives on the user's machine, and when it raises things, it has access to the machine to gather information to send over.
The only information a browser sends to JIRA is browser information. You could write something to extract that from incoming requests, but it will only contain browser strings (which can be faked - I regularly bypass idiotic web-designers who say "IE only" by having a proper browser lie to their shoddy code. Most people won't do that)
So, a couple of simple questions:
Is the browser string from a client good enough?
If not, then would you consider coding a client to install on the user's machines which could grab what you need?
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