How to fix an exported Jira backup file with invalid unicode characters (xc)

Question

I am attempting to import an JIRA backup file from an on-site instance to the cloud.  It fails everytime with "There was an error parsing the entities.xml file: An invalid XML character (Unicode: 0xc) was found in the CDATA section.".

I have tried using the atlassian-xml-cleaner-0.1 java tool but when I use it I receive a ".zip doesn't contain any valid import data." error.

Can anyone help?

unknown · Answer

I was facing the same issue today. The cause of the error

"the zip doesn't contain any valid import data" might be that you were zipping the file with the wrong tool.

I was trying this on my mac, and zipping the folder with Finder created this error. When I created the zip file via command line, the import worked correctly.

Michał Wiktorowski · Answer

In case someone will come here form google:

for `.zip doesn't contain any valid import data.` error:

Import file should also contain data folder with avatars and attachements.

Michael Misiaszek · Answer

I have the exact same issue. Thanks to thahn I was able to get past the first error. The documentation is not clear at all when migrating to the Cloud version.