When users are sending mails without subject to a mailhandler the handler fail to create an issue without generating any ERROR or WARNING in "atlassian-jira-incoming-mail.log" unless you are logging in DEBUG mode.
The mail is just deleted from the folder!
2015-10-16 10:26:00,929 DEBUG [SOMC IMAP jira-mail-test] atlassian-scheduler-quartz1.clustered_Worker-2 anonymous Test Mail Handler Test Mail Handler: Issue must have a summary. The mail message has an empty or no subject. 2015-10-16 10:26:00,929 DEBUG [SOMC IMAP jira-mail-test] atlassian-scheduler-quartz1.clustered_Worker-2 anonymous Test Mail Handler Deleting Message: <1459F2CBB1C32E45863B1F1BFA0FDD6203CF27D0B767@XZY.user.net>
Anyone else observed this problem?
This behavior was already reported to us as you can see from: https://jira.atlassian.com/browse/JRA-12649
It is not reported as a BUG, but there are people claiming it should be.
Please add yourself as a watcher to it and vote, so you can help us to understand the importance of this behavior and adjust its priority if necessary. This is our new features policy: https://confluence.atlassian.com/display/DEV/Implementation+of+New+Features+Policy
Thanks Daniel I'm now a watcher of the Issue ;) I hadn't found it before so I created https://jira.atlassian.com/browse/JRA-44925 - "Mailhandler deletes mail without creating new issue when Subject is empty." The respons from Atlassian was that they needed more information to be able to reproduce the behavior and to create a Support ticket....
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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