How to detect incoming mails without Subject?

When users are sending mails without subject to a mailhandler the handler fail to create an issue without generating any ERROR or WARNING in "atlassian-jira-incoming-mail.log" unless you are logging in DEBUG mode.

The mail is just deleted from the folder!

2015-10-16 10:26:00,929 DEBUG [SOMC IMAP jira-mail-test] 
atlassian-scheduler-quartz1.clustered_Worker-2 anonymous    Test Mail 
Handler Test Mail Handler[10200]: Issue must have a summary. The mail 
message has an empty or no subject.
2015-10-16 10:26:00,929 DEBUG 
[SOMC IMAP jira-mail-test] 
atlassian-scheduler-quartz1.clustered_Worker-2 anonymous    Test Mail 
Handler Deleting Message: <1459F2CBB1C32E45863B1F1BFA0FDD6203CF27D0B767@XZY.user.net>

Anyone else observed this problem? 

/David Jansson

2 answers

1 accepted

This widget could not be displayed.

Hi David,

This behavior was already reported to us as you can see from: https://jira.atlassian.com/browse/JRA-12649
It is not reported as a BUG, but there are people claiming it should be.
Please add yourself as a watcher to it and vote, so you can help us to understand the importance of this behavior and adjust its priority if necessary. This is our new features policy: https://confluence.atlassian.com/display/DEV/Implementation+of+New+Features+Policy

Thanks Daniel I'm now a watcher of the Issue ;) I hadn't found it before so I created https://jira.atlassian.com/browse/JRA-44925 - "Mailhandler deletes mail without creating new issue when Subject is empty." The respons from Atlassian was that they needed more information to be able to reproduce the behavior and to create a Support ticket....

I am glad I could help. You are welcome! ;)

This widget could not be displayed.

If you enter a forward address, you will at least get an email about this (and other) failures.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

247 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you