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How to detect incoming mails without Subject?

David Jansson Oct 15, 2015

When users are sending mails without subject to a mailhandler the handler fail to create an issue without generating any ERROR or WARNING in "atlassian-jira-incoming-mail.log" unless you are logging in DEBUG mode.

The mail is just deleted from the folder!

2015-10-16 10:26:00,929 DEBUG [SOMC IMAP jira-mail-test] 
atlassian-scheduler-quartz1.clustered_Worker-2 anonymous    Test Mail 
Handler Test Mail Handler[10200]: Issue must have a summary. The mail 
message has an empty or no subject.
2015-10-16 10:26:00,929 DEBUG 
[SOMC IMAP jira-mail-test] 
atlassian-scheduler-quartz1.clustered_Worker-2 anonymous    Test Mail 
Handler Deleting Message: <1459F2CBB1C32E45863B1F1BFA0FDD6203CF27D0B767@XZY.user.net>

Anyone else observed this problem? 

/David Jansson

2 answers

1 accepted

0 votes
Answer accepted
Daniel Santos Atlassian Team Oct 18, 2015

Hi David,

This behavior was already reported to us as you can see from: https://jira.atlassian.com/browse/JRA-12649
It is not reported as a BUG, but there are people claiming it should be.
Please add yourself as a watcher to it and vote, so you can help us to understand the importance of this behavior and adjust its priority if necessary. This is our new features policy: https://confluence.atlassian.com/display/DEV/Implementation+of+New+Features+Policy

David Jansson Oct 18, 2015

Thanks Daniel I'm now a watcher of the Issue ;) I hadn't found it before so I created https://jira.atlassian.com/browse/JRA-44925 - "Mailhandler deletes mail without creating new issue when Subject is empty." The respons from Atlassian was that they needed more information to be able to reproduce the behavior and to create a Support ticket....

Daniel Santos Atlassian Team Oct 19, 2015

I am glad I could help. You are welcome! ;)

0 votes
René Schabacker Oct 18, 2015

If you enter a forward address, you will at least get an email about this (and other) failures.

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