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How to create a mailto: Link in a ScriptRunner Web Item

I have a Custom web item and it must open the user's mail client using the mailto: link. I am able to pass many of the values in the link, but the one that is eluding me is the value in the custom field called "E-Mail".


I know ${issue.get('E-mail')} will not work in SR - it is a desperate attempt at using JMWE notation after everything else has failed.


How do I get the value of the 'E-mail' field?


image2017-1-18 18:36:32.png

2 answers

1 accepted

1 vote
Answer accepted

Velocity is just not flexible enough to handle that syntax.

You can do it by using a ContextProvider to make a variable called $email available in the velocity context.

You can see how to do that in this example:

issue.getCustomFieldValue is the method you're after. Using it in the link there is likely to be a bit unwieldy, but it should be possible inside of closure braces.

issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.customFieldManager.getCustomFieldObjects(issue).find{ == "My Custom Field"})

Full disclosure: I've not tested that, nor am I 100% certain that it's necessary to fully qualify the ComponentAccessor class package.

Hi Jonny, I had tried this before, but it does not work.

Using the following as a link works perfectly, (but obviousy there is no email address):

mailto:?subject=[JIRA] (${issue.getKey()}) ${issue.summary}&bcc=${}


Using the following:

mailto:${issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.customFieldManager.getCustomFieldObjects(issue).find{ == "E-mail"})}?subject=[JIRA] (${issue.getKey()}) ${issue.summary}&bcc=${}


causes an error. Log file entries for the error start with:

2017-01-18 23:25:01,499 http-nio- uri:/secure/AjaxIssueAction!default.jspa username:cnielsen ERROR cnielsen 1405x55561x1 146b1tl, /secure/AjaxIssueAction!default.jspa [velocity] Parser Exception: getEncodedBodyFromContent
2017-01-18 23:25:01,501 http-nio- uri:/secure/AjaxIssueAction!default.jspa username:cnielsen ERROR cnielsen 1405x55561x1 146b1tl, /secure/AjaxIssueAction!default.jspa [velocity] org.apache.velocity.runtime.parser.ParseException: Encountered "{" at line 1, column 135.

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