How to control editing of closed tickets

We have a requirement to allow certain groups of users to edit closed tickets. This can currently be done be administrators only. We have turned off the general editable functionality for closed tickets as we do not want external clients to have this ability. Is there a way to allow specified internal users to edit closed tickets without allowing all users?

2 answers

1 vote

Yes, you can set properties that say stuff like "not editable, except by group X" (same place you found the general "issue editable" flag)


The obvious example is in the doc, as you'd expect - limits edit to just administrators.

If you want to do it per project and not globally, create a transition in the work flow from Closed to Closed (to itself). The set a permission validator on this transition as needed and assign a custom screen which contains the fields you want to allow to edit.

I meant Conditions, not Validators.

that's what Ive done and it works well in our company :)

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