How to control editing of closed tickets

We have a requirement to allow certain groups of users to edit closed tickets. This can currently be done be administrators only. We have turned off the general editable functionality for closed tickets as we do not want external clients to have this ability. Is there a way to allow specified internal users to edit closed tickets without allowing all users?

2 answers

1 vote

Yes, you can set properties that say stuff like "not editable, except by group X" (same place you found the general "issue editable" flag)

See https://confluence.atlassian.com/jira/workflow-properties-189949.html

The obvious example is in the doc, as you'd expect - jira.permission.edit.group=jira-administrators limits edit to just administrators.

If you want to do it per project and not globally, create a transition in the work flow from Closed to Closed (to itself). The set a permission validator on this transition as needed and assign a custom screen which contains the fields you want to allow to edit.

I meant Conditions, not Validators.

that's what Ive done and it works well in our company :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published yesterday in Jira Service Desk

Frequently Asked Questions for Jira Service Desk (AKA JSD FAQ)

Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope ...

56 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you