My case looks like this:
There is no activate button, because of LDAP synchronization.
My JIRA version is 6.4.1
We have 26 user licenses left.
Is he fulfilling all demands your organization has? (we use LDAP filters that make sure he has a phonenumber, email, is in the right OU and so forth.
Is he fulfilling all demands JIRA has? (In most cases the user have to be added to group jira-users to become active).
Last thing, if you edit the user in Jira, can you activate the account here?
Well he does fulfil all demands. Other ways he would not pop up in Jira.
And yes, I have double checked if all data is there.
User is added to group jira-users and jira-delevopers.
I have not edited user in Jira. I have edited him in AD, and changes was synced, but user is still inactive.
Did you find a solution to this?
We are experiencing the same problem here (not sure how the user was created though), but he pops up in JIRA as "inactive", even though he is not in disabled state in AD.
The user have never been set as inactive/active in JIRA (and it seems that is not an option with LDAP sync).
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@Alice Camilla is a university student, currently writing her MA thesis in Archaeology. She's also a freelance blogger and content creator, writing about geeky stuff from productivity apps to JR...
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