We are using Service Desk and I am attempting to setup a Listener for (with?) a Post-function to "Send a Custom Email" that will fire on SlaThresholdsExceededEvent. I did not specify a condition, so it should just be "true"?
I am weak at scripting for now, so I simply copied the email template example provided in the doc and plugged in my other information, just to see what would happen. Well, nothing at all happened. It didn't even blink when I hit the Preview button. I could use some information on how to get it to at least react and give me feed back, if it does that.
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