Hi everyone, We have a board setup and this is working great but we need to take it a step further and add a new workflow which automatically assigns users working in a pipeline. In short: * Columns are: To Do, In Progress, Done, Closed * Workflow needs to take an issue from To Do through In Progress and when complete the user places it back in To Do. When this happens the resolution gets set to "animated" and the assignee gets set to the next person. * That person repeats the steps but the resolution gets set to "setup" and the assignee gets set to the next person. * That person then repeats the steps but places it in Done where the resolution gets set to Done and the assignee is removed. That way a single issue is added into the sprint and this allows all users to action the issue when they are supposed to. Going forward we might not ask the users to move to To Do, but set it so that if they move it to Done, then it automatically moves it to To Do with a new resolution etc. So the question...how do I get this to happen? We can set the transition and have unique resolutions etc. but how do I add an IF condition to the transitions so that I can have multiple transitions which update the issue according to the resolution field?

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How do I use a transition based on a resolution?

Jason Ried

Hi everyone,

We have a board setup and this is working great but we need to take it a step further and add a new workflow which automatically assigns users working in a pipeline.

In short:

Columns are: To Do, In Progress, Done, Closed
Workflow needs to take an issue from To Do through In Progress and when complete the user places it back in To Do. When this happens the resolution gets set to "animated" and the assignee gets set to the next person.
That person repeats the steps but the resolution gets set to "setup" and the assignee gets set to the next person.
That person then repeats the steps but places it in Done where the resolution gets set to Done and the assignee is removed.

That way a single issue is added into the sprint and this allows all users to action the issue when they are supposed to. Going forward we might not ask the users to move to To Do, but set it so that if they move it to Done, then it automatically moves it to To Do with a new resolution etc.

So the question...how do I get this to happen? We can set the transition and have unique resolutions etc. but how do I add an IF condition to the transitions so that I can have multiple transitions which update the issue according to the resolution field?

Accepted answers

Nic Brough -Adaptavist-

I'm afraid this is a really bad design in JIRA terms. You really do not want to use Resolution like this - it should never have a value when it's in a to-do or in-progress column.

It actually sounds like your workflow is wrong - it should represent the actual process that you want to follow, which looks to me like to-do -> person 1 animates it -> person 2 sets it up -> done.

All comments

Nic Brough -Adaptavist-

I'm afraid this is a really bad design in JIRA terms. You really do not want to use Resolution like this - it should never have a value when it's in a to-do or in-progress column.

It actually sounds like your workflow is wrong - it should represent the actual process that you want to follow, which looks to me like to-do -> person 1 animates it -> person 2 sets it up -> done.

Ignacio Pulgar

Agree! Just create new statuses, so that you can create this workflow (and columns in a board):

To Do > Animating > Configuring > Done

The Resolution field should be set just once, when everyone have finished doing what needs to be done.

Mind that JIRA considers as closed those issues that have a Resolution set, and that will affect the displayed data in many of its built-in tools/gadgets.

Steven F Behnke

I have my own take on this but I really agree with Nic and Ignacio. I try to break this down all the time for customers so, simply put:

Status is WHERE you are in the workflow.
Resolution is WHY it is in a GreenCompleted (or green) status.

Mixing them will only cause headache. ALWAYS SET a resolution when you move to a green status. ALWAYS CLEAR the resolution when you leave a green status.

Jason Ried

I actually agree with everyone, though the problem we have is trying to not over complicate things with multiple boards. Having a simple clear board is better as the team is multi disciplined and growing, so we don't want them to see a lot of columns which bear no relation to them.

Nic Brough -Adaptavist-

Actually, this is a good case for multiple boards. Remember that the boards are a view of a pile of issues, and hence configurable separately. Rather than trying to build a terrible workflow that doesn't really match your process, just to get "one board", think about how to look at the process.

What I would do is:

Create a workflow that broadly goes: To do -> being animated -> waiting for setup -> Being set up -> done
Create a Scrum board for planning. Depending on how your teams interact, you might just have this with three columns (To do -> in progress -> done) but you might want to have all five (or more). The main point here is to allow for clear planning of a sprint, and a glance at the three primary meta-states.
Create a Kanban board for the Animators. It should have to-do, being animated and animation complete (waiting for setup) columns.
Create a Kanban board for the setup people. It should have to-do (waiting for setup), being setup and done columns.

This gives you a good overview, and team-centric views

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