How do I unlock site administration

While importing something went wrong and now my site admin section for users billing and what not is locked. I cant unlock it. So USER MANAGEMENT & BILLING are locked.


I was doing an import from our old JIRA to the cloud version. I imported it last night and then found out this morning the image was version of the file imported was from 3 weeks ago. So I tried to re-do it this morning. I had to add the users to the file from the cloud JIRA that I had already set up. Because there is no merge functionality. And I have already had to setup 80 users manually twice, because in our old system they were LDAP managed thus could not come over in the import.

1 answer

0 vote
Paulo Hennig Atlassian Team Oct 13, 2015

Hello Travis,
Could you kindly share to us, which import did you do(CSV, project import...)? And what you mean by this section locked?

In additional, the log files could give us a clarification about any possible error during the import or what's happening with JIRA right now, did you get any hint checking this?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

94 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you