How do I export an instance and keep a system adminstrator?

Hi All,

Rather unique situation. I have to do a backup restore from and XML for an instance I have no access to. So I am able to do the import but unable to log in afterwards. Is there any way I can retain a user with admin privileges to log back in after the import?

Thanks in advance.

Eshan 

1 answer

1 accepted

0 vote

Not "retain", no, you have to have a user in the source system that is a known administrator.

However, it's quite easy to get one in if you're going to need to.  The easiest route is to get the source admins to tell you who has admin, and set their password to something you know, either in the XML or after loading it into the database and losing access, directly in the database.

See https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html for the full set of instructions, and the encrypted password string that resolves to sphere (which you should change as soon as you've logged in...)

Hi Nic,

Thanks for your reply.

This has been a frustratingly secure project with very limited options. So I will have to create the admin user. I am able to follow the instruction in the link you sent but what I am not clear is, is the user being created "localadmin"? and is the next step after restarting JIRA, login as "localadmin"/"localadmin"?

Thanks!

 

If they don't give you an existing admin account, then yes, you'll need to add one, and the doc does suggest a login id of localadmin

But re-read the password bit.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

39 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot