How do I automate the due date?

Since SLAs do not carry over to projects outside of Service Desk I would like to utilize the Due Date field. How can I automate this to match my Service Desk SLA?

1 answer

0 vote
Ignacio Pulgar Community Champion Mar 31, 2016

Cannot be done without help of a plugin.

For JIRA Server, you can probably have SLA functionality on a non-Service-Desk project through the use of a plugin (ie: SLAdiatorTime to SLA and Days Elapsed Plugin). Maybe ScriptRunner for JIRA enables a workaround based on the Due Date or any other Date Custom Field.

For JIRA Cloud, I don't know of any addons that might help you.

Both for JIRA Cloud & Server, you can develop your own solution, based on REST calls to the API.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Fadoua M. Boualem
Published 12 hours ago in Trello

Using Trello to manage events

As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...

305 views 4 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you