How can anonymous user create Jira issue via mail?

Anonymous means AD user who is not JIRA user. Is there any way to resolve this issue.


2 answers

Try to tune permission scheme, hamely create issue permission.

You mean only permission scheme is require.I dont think so.because JIRA doesn't give any functionality for creation of tickets by non-JIRA user via mail

Handy tips with mail handlers

To allow JIRA to handle email messages sent from people without a JIRA user account:

  1. Create an 'anonymous'/'dummy' mail account on your mail server/service (above).
  2. Create an equivalent 'anonymous'/'dummy' JIRA user account, whose Email field matches the mail account you created in the previous step.
  3. When configuring your mail handler(s) (above) to handle messages from this mail account, set the Default Reporter to this 'anonymous'/'dummy' JIRA user account.


I followed this steps, but still getting problem.I am trying to send mail from a user account who is not present in JIRA user list. but I wanted to create JIRA issue from that user mail ID who is not present in JIRA User list.I already change the permission to any user to create an issue.

but, still I am getting error.

Is it possible to do without using any custom mail handler or without using any third party plugin


setting a "Default Reporter" in the mailhander didnt work too?

I will explain you in short what I did,

1) One gmail server :

2) One JIRA account with same mail ID

3) I configure it for one user and set default reporter :


after that

I send a mail from JIRA User) to


JIRA issue not created don't have permission to create issue


can you pleas check if the user you want to report a issue with, isnt already in the system?

if a jira-user with the same mail is already in the system, JIRA trys to open a ticket with him and gets denied as the user doesnt has permissions for the project.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,183 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot