Management needs to know how long a given set of tickets reside in certain states.
Say for example, how long tickets were in Open before they transitioned to... wherever. Is there any way to generate such a report? It cannot be something that's limited to a fixed time period (-2w, etc)
If this can't be done out of the box, what add on would be useful?
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An efficient enterprise content management system, or ECM, is a must-have for companies that create work online (cough cough, all companies). If content calendars, marketing plans, and bu...
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