Management needs to know how long a given set of tickets reside in certain states.
Say for example, how long tickets were in Open before they transitioned to... wherever. Is there any way to generate such a report? It cannot be something that's limited to a fixed time period (-2w, etc)
If this can't be done out of the box, what add on would be useful?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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