According to documentation:
But, in my experience, emails from the same thread were filtered in the same issue (and there wasn't issue key in the email subject).
When you say "nothing happened", does it mean "neither comment nor new issue was created"?
I had problems with this fact, because sometimes a JIRA user participated in a thread mail, but he didn't have permissions to create issues or to comment issues in the project where mails were filtered.
I hope be useful.
We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs