Do you mean the "JIRA System user" that Atlassian use to look after your installation?
You can't do that yourself, but I don't know if Atlassian support might make a change to the display name for you. I don't think they will let you change the login though - they use the same one across all the Cloud systems, and changing it might break automations.
@Robert Massaioli Thank you for clarifying. We currently have integrations setup with Slack / JIRA / Zendesk so that multiple teams can update and communicate with each other when working on a customer request within the same channel. The word "Support" is a highlight word for our support team on slack, and so each time a JIRA is created via Zendesk, they receive a ping (currently receiving about 100/day) because this system user's username is "Zendesk Support for JIRA." Here is an example:
We would love to remove the "Support" part of this username so that we can reduce alert fatigue on slack. There are other workarounds we have available, but changing this system username would have been a very easy solution.
Thank you again for your answer!
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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