How To Create JIRA Issue by Sending Email to our Cloud ?

I receive an email when there is a new comment on a JIRA in Cloud. I just reply from within my GMail and my reply will appear in the JIRA issue as a comment. I didn't need to do setup any configuration. 

How do I send email from GMail to JIRA in cloud using cloud email e.g. jira@<company> so that a new JIRA issue is created?

I searched for answer but always see links to long documentation to various scenarios that don't apply to us. I just need this simple scenario.

e.g. I need to add some tags in subject or body of email ?

Thank you

1 answer

1 accepted

0 vote

No, you do nothing in the email. 

You need to tell JIRA how you want to handle incoming email, which means you need to follow one of the "long documentation" pages you've probably already found.

Aim for a "create or comment" handler as listed at

Interestingly "comment" on JIRA already works out of the box.

It looks like I would have to create and remember to use many email accounts for each Project, Issue Type and Assignee combination. That is not really good option for me.

I hope Atlassian will add ability to create issues by using "tags" within email, for example:

Email Subject: [[EPKB]]  [[Bug]]   [[Dave]]

which will create JIRA issue for EPKB project, of Bug type and assign it to Dave.


Meanwhile I will create issues directly in JIRA.


Not really, they've pre-set a simple handler to catch the basics, that's no surprise.

Atlassian probably won't create more handlers in the foreseeable future - there is a basic implementation there already, and they'd be trading the same ground that a number of add-on vendors have already done (JEMH for example)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

148 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you