Group Notification


Imagine that we have list of department values which is held by custom field.

When the user selects one of the value from that list, at the end of issue creation process, it must send notification to the group.

For instance:

Custom Field A: A1,A2,A3

Custom Field,,

When the user selects A1, sends notification to the mail group according to the value based on custom field B.

Maybe there is another way to solve this problem?

Thanks in advance,

Best regards,


3 answers

This widget could not be displayed.

If you use Script Runner plugin then implementing this requirement is quite easy. After installing Script runner plugin you can add a "Send a custom email" Post Function in your workflow transition on issue resolve or close.

This widget could not be displayed.
Tarun Sapra Community Champion Aug 22, 2016

Hello @Ercan Canlier

My Suggestion will to use "Cascading select list" as it will be easy for the user to see the department names mapped to the respective emails. and then use Script Runner plugin to send the custom email using the built-in post function.

This widget could not be displayed.

Hello @Tarun Sapra and @Ravi Sagar [Author - Mastering JIRA 7]

Thanks for the information and your interest. AFAIK script runner is not free. What do you exactly mean mapping department names to emails? We dont want to write emails as list of values. Is it possible to write A as label value and as the real value? Sorry i didnt get how to implement it.

Kind regards,


Without script runner add-on it would be quite difficult to achieve your needs. The emails can be hard coded in the script. I suggest you evaluate Script Runner add-on, it is quite good and worth its money for taking your JIRA customizations to the next level.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

197 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you