Group Notification

Hello,

Imagine that we have list of department values which is held by custom field.

When the user selects one of the value from that list, at the end of issue creation process, it must send notification to the group.

For instance:

Custom Field A: A1,A2,A3

Custom Field B:a1@company.com,a2@company.com,a3@company.com

When the user selects A1, sends notification to the mail group a1@company.com according to the value based on custom field B.

Maybe there is another way to solve this problem?

Thanks in advance,

Best regards,

Ercan

3 answers

If you use Script Runner plugin then implementing this requirement is quite easy. After installing Script runner plugin you can add a "Send a custom email" Post Function in your workflow transition on issue resolve or close.

0 vote
Tarun Sapra Community Champion Aug 22, 2016

Hello @Ercan Canlier

My Suggestion will to use "Cascading select list" as it will be easy for the user to see the department names mapped to the respective emails. and then use Script Runner plugin to send the custom email using the built-in post function.

Hello @Tarun Sapra and @Ravi Sagar [Author - Mastering JIRA 7]

Thanks for the information and your interest. AFAIK script runner is not free. What do you exactly mean mapping department names to emails? We dont want to write emails as list of values. Is it possible to write A as label value and a@company.com as the real value? Sorry i didnt get how to implement it.

Kind regards,

Ercan

Without script runner add-on it would be quite difficult to achieve your needs. The emails can be hard coded in the script. I suggest you evaluate Script Runner add-on, it is quite good and worth its money for taking your JIRA customizations to the next level.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

138 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you