Go to another step in workflow when somebody comment issue

Hi

 Is possible to go to another step in workflow when a user comment in issue?

2 answers

1 votes

Yes, but you need code.

You'll need to find or write a "listener" that can pick up "issue commented", examine the issue to see what status it is in, and hence which transition to use, and then execute that transition.

There is one in the JIRA Toolkit add-on which might work for you (it's original intention was "reopen an issue when a user comments on a closed one", but it's a lot more flexible and works for any status)

You might also be able to use the JIRA Automation Plugin.

Hi

I tried this plugin and I can execute workflow transition when someone add a comment.

The problem is that if someone add a comment always try to execute the transition, and if the issue is in a state without this transition an even log error appears like 

"It seems that you have tried to perform a workflow operation (XX) that is not valid for the current state of this issue (TEST-63). The likely cause is that somebody has changed the issue recently, please look at the issue history for details."

I don't find how to set the state on the rule condition.

 

 

 

The toolkit option lets you say "only when in status X"

thanks!! I'll try Toolkit

Yes try toolkit, it will probably be easier. I think you might be able to achieve what you need to Automation plugin too but I think it would mean adding JQL to the automation condition to filter out the issues that are in statuses where the transition is not valid.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

281 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot