Because there are some general advices to fix troubles I decided to collect it all at one place.
If it does not helps then you can get more information into atlassian-jira.log:
I dont think you can generalise this with a series of steps. It can vary.
From my experience, i would go to the logs first and see whats happening. I would then find the error message or the find out the behavior and go to google and see if anyone else has seen this issue.
I would then log a question on answers. If the issue is critical i would log a support ticket.
But then this is my approach, it can vary from person to person.
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