Because there are some general advices to fix troubles I decided to collect it all at one place.
If it does not helps then you can get more information into atlassian-jira.log:
I dont think you can generalise this with a series of steps. It can vary.
From my experience, i would go to the logs first and see whats happening. I would then find the error message or the find out the behavior and go to google and see if anyone else has seen this issue.
I would then log a question on answers. If the issue is critical i would log a support ticket.
But then this is my approach, it can vary from person to person.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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