General advices how to fix troubles in JIRA

Hi everybody.

Because there are some general advices to fix troubles I decided to collect it all at one place.

  1. Try to do integrity check: admin panel => system => integrity check
  2. Try to do reindex: admin panel => system => advanced => reindexation

If it does not helps then you can get more information into atlassian-jira.log:

  • for server version you can get it <jira-home>/Appliication Data/JIRA/log
  • for cloud version you should make support request to get it

 

 

1 answer

I dont think you can generalise this with a series of steps. It can vary.

From my experience, i would go to the logs first and see whats happening. I would then find the error message or the find out the behavior and go to google and see if anyone else has seen this issue.

I would then log a question on answers. If the issue is critical i would log a support ticket.

But then this is my approach, it can vary from person to person.

Rahul

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 09, 2018 in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

235 views 6 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you