When an unauthenticated user created a Service Desk ticket the 'Reporter' field comes back with 'Failed to Retrieve User qm:xxx'
This means that I don't know the email of the user who has raised the issue or how to communciate with them
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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