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Emails are not sent for a filter subscription though results are fetched as timed

Hi, 

I have made a filter subscription to run the query daily, based on a label and with start of due date. The subscription is set to a group of three people and none of us recieved emails though the results appear in the filter in JIRA for the time set. 

Waiting for a quick response. 

Regards 

Divya

1 answer

0 votes
Payne Community Leader Aug 02, 2019

Are other emails (assignment notifications, etc.) being sent? Try manually sending a subscription - view the filter (run it to make sure that one or more issues are listed [unless you have chosen "Email this filter, even if there are no issues found"]), click Details, and click Manage Subscriptions. You should see one or more subscriptions. Click "Run now" and see if the expected recipient(s) receives an email.

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