Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Email notifications stopped working for one person

Hi

We are using Jira Cloud.  One of the team has suddenly stopped receiving email notifications.  She still can see the updates on the left-hand-side Notification panel but no notification emails.

Using the System Notification Helper, she gets a green tick for things like "Issue Updated" or "Generic Event".  But when I update the issue, no email is sent.  Everyone else (50+) get their email notifications. 

There is nothing in any Junk/Spam folders.

Any ideas please?

Many thanks

Andy

 

 

1 answer

1 accepted

0 votes
Answer accepted

Hello Andy and welcome to Atlassian Community!

As she was receiving notification before, probably some change was made on her profile or on the notification scheme.
Was she removed from groups on Site administration > Users? You can also check the changes on Jira settings > System > Audit log and filter by her name.
Please, check if she has the same permissions as other agents that receive notification.

Also, please ask your IT manager to whitelist our IPs and domains, just to confirm that nothing is being blocked: Atlassian Cloud IP ranges and domains

Regards,
Angélica

Hi Angelica

Many thanks for your suggestions.  I have tried each of these, but there is nothing obvious or suspicious,

As a work around I have set up an alias on our email her.name.2@company which forwards all incoming email to her.name@company.  I have changed her email address on JIRA to her.name.2@company and this is working fine.  She just needs to log into JIRA with her.name.2 but that's ok she's now getting notifications etc.

I think I'll close this.

Cheers

Andy

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Bitbucket Smart Commits vs. Genius Commits - What's the difference?

If you already heard about Smart Commits in Bitbucket, know that you just stumbled upon something even better (and smarter!): Genius Commits by Better DevOps Automation for Jira Data Center (+ Server...

106 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you