Due to the configuration for this particular board, you'll have to use the full dialog to create a new issue.

This question is in reference to Atlassian Documentation: Configuring a board

This message was given on the planning board when I tried to create a new issue. Previously you can quickly enter the title of new issues on the board and fill in the detail later. Now it is showing the full create issue lightbox.

The only thing changed recently was the filter used for the board. The help link didn't provide an answer to this particular problem.

1 answer

0 votes

I think this message can be misleading sometimes - it's not really the board that triggers it, more the underlying JIRA configuration. 

The obvious question is "what change did you make to the filter"?  My guess is that it now includes a project or issue type that has some configuration that the quick-create can't handle (such as a mandatory custom field that the board isn't aware of).

Thanks for super fast response!

The filter is now: project = Xxxx AND ("Epic Link" != Xx-714 OR issuetype = Epic OR "Epic Link" is EMPTY) ORDER BY Rank ASC

I'm trying to run two boards, one related to a particular epic and another (this one) that is for everything else. I don't really want to have two projects but these boards have different sprint cycles.

Ah-ha, that's not quite what I expected, but I think I know the answer - the message also gets popped up when your board filter excludes all projects and issue types available.  I think the combination of your "epic link !=" or "epic link is empty" may be pushing it into that state.

Could you try that filter in the issue navigator and see if it returns anything?

On Jira Software Server v7.2.2, I ran into this too. We were attempting to separate out a Support Board using Epic's. I think this also leads to statuses missing from the Board. I was able to temporarily reduce the JQL and configure the status in columns, then put my JQL back in.  However, it will show status like they shouldn't be there, even though the data is there.  https://jira.atlassian.com/browse/JSWSERVER-11623

In our case, I just don't want a set of Epics nor the related issues in our Sprint Board. I'm open to ideas, was looking for a way to avoid splitting a Project apart, which isn't ideal downstream. Components had drawbacks too.  I'm also not handling issues missing Epics very well yet.

project in (ATL) AND "Epic Link" not in (ATL-150, ATL-506) OR project in (ATL) AND issuetype in (Epic, Sub-task) AND issuekey not in (ATL-150, ATL-506) ORDER BY Rank ASC

FYI... I've also ran into limitations using category = "PRODUCTXYZ", those boards don't display in the Project Level Board list, which I think is also interpreting the underlying JQL.  ScriptRunner project in projectMatch("APP*") helped me there.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 09, 2018 in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

391 views 6 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you