Don't send email on API changes


When making bulk changes through the JIRA interface, it's possible to not send an email notification about the action. We've recently moved to performing some of our bulk actions through the API and are now receiving a lot more emails.

Is it possible to have the API not send emails?

The two API endpoints we're currently using are:

  • PUT /rest/api/2/issue/KEY
  • POST /rest/api/2/issue/KEY/transitions

We still want to receive emails when manually making changes.

7 answers

0 votes

It would be a good feature. You can raise a suggestion of improvement here:

Thanks, I have done so.

0 votes

Voted for your suggestion and have started watching it.

0 votes

I don't think it will happen like this.  REST respects all the settings in the application, and will probably continue to do so.  The closest I think you'll get is a "bulk edit via REST" function, with the "do not email people on bulk edit" option

0 votes

Good point, Nic. Do you have a link which explains how to do a bulk edit through the REST API?

0 votes

Sadly, it's not available yet.

0 votes

Provided that there is no way of doing so out of the box, I've thought of a workaround that you might find useful:

  1. Right before performing the bulk actions, set the affected projects to use no notification scheme (None).
  2. Execute the bulk actions through the API.
  3. Once finished with the bulk actions, set the projects with the same notification schemes they originally had.

Mind that this procedure deactivates all email notifications for a while, so it is better to perform it at out of business hours.

Hope it helps.

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