Detailed Report, not summary

[Pat Long]

I have created a ticket request form in the portal for use by IT or a manager.

The ticket fields are (with answers)-

Brand of Equipment: HP

Model Number of Equipment: HP 1234

Serial Number of Equipment: 123456

Active / In Storage: Active

Who has the equipment: John Doe

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I have the work flow to take each ticket entered from the portal and move it automatically from create to done.

I need to be able to get a good report on these incidents that shows these fields and the only reports I can get from next-gen service desk is summary reports. When I choose "add series" I get a very basic chart, but not detail info.  We don't want to go to an add-in/plug in.

Is it possible to do this? I would like to be able to see each field in a report.

[John Funk · Accepted solution]

Hi Pat - You can create a Filter with the details. 

[Pat Long]

I tried that and it still is just a summary file with a graph. It doesn't show the details of the tickets.

[John Funk]

It's not in reports - you can click on the Search block (or the magnifying glass icon) and choose Advanced search for issues.

Create your query there. You can add columns for the fields. 

https://support.atlassian.com/jira-core-cloud/docs/save-your-search-as-a-filter/

[Pat Long]

Thanks John, you are the bomb dot com!

[John Funk]

Haha - I am glad I was able to help. 🙂