Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Custom listener is fired but the custom email post function is not populating the custom field value

I have a custom listener that uses a third party application to populate a custom field(sdsk reference #)within an issue, this is populated correctly on creation of the issue. I am using a variable(sdsk reference #) within a custom email post function, which populates the custom field(sdsk reference #) in the email preview, but does not send the email as the variable is actually null. When I remove the if condition the email is sent but the value of the variable is blank. It seems like it maybe a timing issue? Any help would be appreciated.

Custom Email Condition and Configuration

import com.atlassian.jira.component.ComponentAccessor

def customFieldManager = ComponentAccessor.getCustomFieldManager()
def sdskCf = customFieldManager.getCustomFieldObjectByName('SDSK Reference #')

if (issue.getCustomFieldValue(sdskCf) != null || issue.getCustomFieldValue(sdskCf) != "") {
log.warn("Got SDSK Number:" + issue.getCustomFieldValue(sdskCf))
config.sdsknumber = issue.getCustomFieldValue(sdskCf)
} else {
log.warn("Didn't find SDSK Number")
config.sdsknumber = "No Value."
}

Email template:

<p>The SDSK ticket number is: $sdsknumber</p>

The listener fires as soon as the issue is created and populates the custom field. This is done on the create transition

Screen Shot 2020-07-06 at 12.01.53.png

The Custom email post function is trigged on the resolved transition:

Screen Shot 2020-07-06 at 12.02.29.png

 

 

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

4,567 views 12 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you