Custom field of type Database Information, dont display list in issue search but it display the list while creating issue.

Hi,

We have custom field of type database information (we pulled data directly from table). When user create new issue, he is able to see the list of values which get fetched from database but when user try to search issue using DB field, user not able to see the list.

Can you please assist me.

Thanks

Mangesh

 

1 answer

Without know what plugin provides this its very hard to answer. Does the issue get re-indexed when the value is saved? Is this field not searchable on any criteria?

CustomField is not empty does not return any result? Please provide more information else we will not be able to assist. 

Hi,

We are using plugin : Kepler.

Field is searchable , if user specify exact value. E.g Client = "ABC News"

Custom Field does pull the values from database, but when user try to search issues, using that field, user see blank list.

 

Hope this will help you to understand the issue, otherwise let me know any questions.

Thanks

Mangesh

Hi,

Yes I read all those documents, evne I tried setting both option and reindex but list still dont get populated.

Thanks

Mangesh

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

381 views 1 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot