Custom Dropdown field values

[Natia Gdzelishvili]

Hello,

In my project on creation screen i want to have custom drop down field, and its values should be populated with some external web service. also when field value is selected i want to call some third party web service and fill another not editable fields.

for example: custom drop down of  users and wen some user is selected i want to display its contact info (contact info is stored in internal system).

Is it possible? Could someone provide me with documentations?

[Nic Brough -Adaptavist-]

You'll need code (or add-ons) to do that. 

There's a really easy way to do "values from other service" if you use one of the "database custom fields" from the marketplace.  They won't pull from a web-service, only from a database.  If you really do want it to pull from a service, you'll have to write code to pull it (be warned, it gets complex because your code will have to store the reference, not just the current data for the field, and it will need to handle remote changes)

The second part again is coding - once you've got the selection data, a pull from the other service is needed to populate your other fields.  If you want to do it dynamically, you'll need to do it in javascript too, and again, I'd recommend a look at the database fields for that.

[Steven F Behnke]

We've used TeamLead.ru's CRM add-on to great success although it takes some work to integrate. https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.teamlead-crm-plugin-for-jira/server/overview