Created vs Resolved: Resolved "Status" or Resolved "Resolution?"


I'm puzzled by something in the Created vs. Resolved report.  And it has to do with uncertainty around which specific metric is being represented by "Resolved."

In my specific example, my Created vs. Resolved report shows 18 issues "Resolved."  I have 13 with a Status of "Closed" and 5 with a Status of "Resolved."  I also have 5 with a Resolution of "Resolved."

Would I be correct in assuming that in the Created vs. Resolved report, the "Resolved" number is the sum of the Status of "Closed" and "Resolved" (13 + 5 = 18), and has nothing to do with the Resolution field?

If that assumption is not correct, then my question becomes:  what specific metrics make up the "Resolved" number in the Created vs. Resolved report?




1 answer

1 accepted

0 votes
Accepted answer

JIRA always means "has any resolution" to consider an issue "Resolved" for reports and such. It has nothing to do with status. Even if your issue is Open, even if its resolution value is "Unresolved".

Beaten to it! The middle sentence is the one that really helps people understand how JIRA thinks - status has nothing to do with the resolution (ok, logically, it does, and most JIRA installs will handle it as you expect. But you have to get the workflow right. There's no logic in JIRA code that ties resolution to status. At all. Nothing)

Exactly. Life has gotten way easier as soon as I understood how to use the resolution properly in workflows. It's a growing pain for all JIRA admins I guess.

I still want to bin the concept of resolution=resolved, and go with "meta status" (create a group of status in a workflow and enable the admin to say "if it's in that group, it's done"). But heck, I'm still waiting for priority schemes and decent delegation of admin roles.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 09, 2018 in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

247 views 6 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you