Designed a custom sub-task. When clicking on the "Create" button on the sub-task screen, the button flickers but nothing else happens. The sub-task is not created and the create sub-task screen remains displayed. Is a view/edit sub-task supposed to be created?
The sub-task create screen does appear, but when I click "Create" button at the bottom right in the sub-task screen it does nothing...the "Create" button flickers but doesn't add it to the parent task, doesn't give an error message, doesn't close the sub-task create screen.
I checked the atlassian-jira.log file and didn't see anything associated with the "Click" issue. Is this there another log I should be viewing?
When you mentioned the create process are you referring to the workflow create transition?
I also see this message on the sub-task screen: Some issue types are unavailable due to incompatible field configuration and/or workflow associations
but I've read it's a notification that can be ignored.
No, that's the right log. If there are no errors in there when you are clicking create, then there's nothing wrong with JIRA, and it must be your browser. Again, could you test that?
I'm not sure how you might think "create" is different to "create"
Yes, it's safe to ignore incompatible field types, it doesn't matter here.
I keep forgetting to mention I tested in Chrome and MS Edge.
I'm also wondering if custom fields could be causing the problem. I've removed some of the default fields and added custom fields that appear in both the parent task screen and the sub-task screen and there is no problem populating them in both screens.
Ok, that's another possibility crossed off.
If you're clicking "create" and nothing appears to happen, then there's a problem somewhere, but there's no way to know what it is from the front end. JIRA will be writing the error to your logs, so you really need to look in there.
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