Chinese characters from Outlook render incorrectly

Hi!

I am trying to create an issue with chinese characters via a mail handler.  When I send the email via gmail, all characters render correctly.  If I send from Outlook 2013, I get spotty incorrect characters that look like this: 

市科�W

Any help would be appreciated!

 

Thanks

1 answer

1 accepted

1 votes
Volodymyr Krupach Community Champion Jan 05, 2017

Please make sure that you send emails in UTF-8: http://smallbusiness.chron.com/setting-outlook-use-utf8-32242.html

Thanks for your reply on this.  I should have mentioned that I monitored the incoming mail server to see if characters were rendering correctly when received, before they were pulled by Jira.  The email showed no issues.  I also tried what you suggested and I am still seeing the same problem.

By comparing the headers, I was able to find a difference in the content type.  After a little bit of research I found that enabling Rich Text formatting in outlook fixes the issue.  Thanks for your help

Volodymyr Krupach Community Champion Jan 09, 2017

Good to know that you resolved this!

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