Spot on, to save you having to try it. There's also options with listeners, scripts, automation, but they're all a right fiddle and simply doing it with a post-function or field on the screen is by far the best approach.
It's very unusual to set a resolution on issue create, as it means you're creating issues already dealt with and closed, so it's worth thinking through the reason carefully.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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