You don't need the SEN to raise a ticket if you use this link: https://support.atlassian.com/servicedesk/customer/portal/23/create/185
You can just put your Cloud URL when raising the ticket.
If that doesn't work, you could try here: https://www.atlassian.com/company/contact/general-inquiries
Hope one of these helps.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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