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Bulk Transition and Assign at the same time

I've been told this functionality isn't available which seems surprising given how simple it is. 

 

I would like to use the Bulk function to move a set of tickets to the open status AND assign them to a specific user in the same step. 

Do I need to restructure how the workflow has been created? Can someone point me to script help?

 

Thanks in advance!

2 answers

2 votes

Hi @Andrew R,

you need to add Assignee to screen associated to that transition (if exist, otherwise you need to create a new screen with assignee inside).

After doing that you can perform both operations at same time through a Bulk Operation.

Regards,

Fabio

Thanks Fabio - this worked and my IT group was able to make a new screen with both operations. Much appreciated!

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