I want to capture the event in a serverside script when a user switches issue type in the create issue screen. When a user does this i want to reset some field values, set default field values..etc.
We also have field templates (e.g Description template) for each issue type. When a user submits form for issue creation, the data entered is reset when validation fails.
How to combine these two behaviors using behaviors script..
Before I go to an instance to try this out, I want to be sure I fully understand what you want to do. I understand that all of this is to be carried out in the Edit Issue Dialog.
1. You want to reset a number of fields everytime a user changes the Issue Type.
2. You want to reset some fields in case validation for the creation of the issue fails.
If you can give me a precise example with what you want that'd be helpful, since I actually want to go into an instance and get this behaviour for you.
Hope to hear from you soon.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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