I've been checking how to set the automation rule as below:
when an issue in SD portal is linked to another project for escalation(PRDS Project for example which is our escalation support project) , then the reporter will be notified that the issue has been linked with the corresponding PRDS number...
Thanks it does work but ONLY reporter who are Servicedesk Agent but its not working for normal customer...
For example a ticket is logged in SD portal by normal customer then ServiceDesk linked it to another Project "PRDS" for escalation ...
The notification didn't go to user but it goes to the ServiceDesk who linked the ticket
Here is the actual ticket SD-26634
the Automation configured
Calling all Confluence Cloud Admins! We created a new Community Group to support your unique needs as Confluence admins. This is a group where you can ask questions, access resou...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events