Anyone know if this can be done, or can point me to a script that does something similar and I can try and figure it out?
I am using Exocet to sync fields to a parent ticket, and certain subtasks will be created using ImpEx (Excel Import). If this has already been done for an issue is there a way I can have the initial ticket closed and keep the new one?
Also going to test if Exocet can ignore all but the latest issue and that's it, meaning this might not be necessary, but exploring my options.
Hi, i think that this can be done with a post function or a listener to catch the new issue creation, after this event is captured, you need to:
this can be easily done with groovy (scriptrunner) or sil (jjupin)
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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