When one of our JIRA projects receives an email, it creates a ticket with the contents of the email.
The emails are automated from our frontend site and contain a lot of useful data. The actual emails are fairly readable. Unfortunately, the way JIRA formats the text in the ticket makes the information very difficult to read.
Presently, after the ticket is created, when we go to work it, we copy the text, run it through our function, and edit the description to replace the raw text with our formatted version. This all works fine but is not very efficient.
We are currently using JIRA 5.2. Is there any way we could achieve this?
It would be far more easy to do the work natively. Amend the templates that JIRA uses to generate the email, so that it generates emails in a format you prefer without having an extra layer of processing. See https://confluence.atlassian.com/jira/customizing-email-content-185729653.html
Thanks Nic. The linked topic appears to be related only to the email the Jira generates, what Im talking about is when Jira receives an email and creates a ticket from the email. Im open to using a different language to write the script if needed. Do you know of any documentation regarding applying custom processing to to ticket descriptions that are created when Jira receives an email?
Actually, it seems that https://developer.atlassian.com/jiradev/jira-platform/building-jira-add-ons/jira-plugins2-overview/jira-plugin-module-types/message-handler-plugin-module# might be what Im looking for
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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