Anyone experiencing issues regarding the scrollbar within an opend issue?

Cannot scroll down/up in an opened issue. Scroll bar missing after opening an issue ticket, cannot scroll down in a ticket

Noticed the issue this morning......
- when you open an issue the scroll bar (to scroll down an issue) is missing
- icons in the lefthand sidebar are missing to (not showing/not working)

As of this morning I cannot scroll down/up in an issue i have opened.

  • the scroll bar is missing
  • the page doesnot react to the scroll-button of the mouse.
  • the page doesnot react to the keyboard down/up arrows

 

Submitted a ticket: 

https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-320086

4 answers

I'm seeing exactly the same thing. JIRA is pretty much unusable at the moment.

Tayyab Bashir Community Champion Aug 29, 2017

In case youre also getting the Deadline error and getting the sidebar errors, do the following:

Navigate to Base URL/secure/admin/SiteDarkFeatures!Default.jspa of your JIRA Instance. This will take you to the Dark Features Page.

Enable the dark feature com.atlassian.jira.config.BIG_PIPE_KILLSWITCH

If the server is unresponsive, im afraid it'll require a restart of the services. 

See my answer below

In our company this error occurs also, but is limited to some users, not to all.

 

The JS-Console shows this error message:

batch.js?locale=en-US:35 Uncaught Error: jira/projects/sidebar/component missing jira/projects/data/WRM
at l (batch.js?locale=en-US:35)
at u (batch.js?locale=en-US:35)
at s (batch.js?locale=en-US:35)
at window.require (batch.js?locale=en-US:38)
at batch.js?acjsFiveVersionEnabled=true&agile_global_admin_condition=true&devsummary=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-US&nps-not-opted-out=true:sourcemap:135
l @ batch.js?locale=en-US:35
u @ batch.js?locale=en-US:35
s @ batch.js?locale=en-US:35
window.require @ batch.js?locale=en-US:38
(anonymous) @ batch.js?acjsFiveVersionEnabled=true&agile_global_admin_condition=true&devsummary=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-US&nps-not-opted-out=true:sourcemap:135
VM1240:1 Uncaught TypeError: Cannot read property 'ExpansionManager' of undefined

 We also use Jira Cloud.

0 votes
Tayyab Bashir Community Champion Aug 29, 2017

Hi, 
I experienced this bug a couple days back. 
I started getting Deadline Exception errors in my logs, and it made my server very unresponsive. 

To resolve this, try the workaround suggested here "Unable to render element due to an error" causing deadline exception error.

After that I started getting GC overhead limit exceeded. 

You can quickly go into gg+ system info and see how much Garbage Collector is doing. 
If it is below 10% or so, in my case it was at 6%, and you are getting GC overhead limit exceeded errors, you need to restart your server ASAP. 
The restart is a must, because your JVM is in unexpected state. 
Read more about the GC overhead error here

thx for the response, unfortunately we are on Jira Cloud, so dont have access to darkside features or restarting my JVM

Received the following notification through Atlassian:
http://status.atlassian.com/incidents/tx4tlhctntjk


JIRA sidebar and scrolling through JIRA issues not functioning correctly
Incident Report for Atlassian

this just started happening to me and a coworker today.  He on a Windows PC, using Chrome and IE..  me on a Macbook, using Chrome and Firefox..  all latest builds, both did a cold reboot and still no scrollbars..  but only when viewing a ticket..  all other pages within our spaces are working fine..

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