Noticed the issue this morning......
- when you open an issue the scroll bar (to scroll down an issue) is missing
- icons in the lefthand sidebar are missing to (not showing/not working)
As of this morning I cannot scroll down/up in an issue i have opened.
Submitted a ticket:
I found a temporary work around....see if it works for you.
If you can get to the customer view and then click on the ticket number, then it opens up the ticket with the scroll and you can edit.
One way to get to this view is through the email that is generated and it's a link towards the bottom that says "View Request".
same issue here - we are on cloud version. Tested on several systems + browser combinations. Clearing all browser data did not made any change.
If you really want / have to work on Jira Zoom out - if your pages are not to long you should be good to hit the buttons you searching for... but really this is a bad workaround approach when pages are full of data and you need to read something in the middle...
In case youre also getting the Deadline error and getting the sidebar errors, do the following:
Navigate to Base URL/secure/admin/SiteDarkFeatures!Default.jspa of your JIRA Instance. This will take you to the Dark Features Page.
Enable the dark feature com.atlassian.jira.config.BIG_PIPE_KILLSWITCH
If the server is unresponsive, im afraid it'll require a restart of the services.
See my answer below
In our company this error occurs also, but is limited to some users, not to all.
The JS-Console shows this error message:
batch.js?locale=en-US:35 Uncaught Error: jira/projects/sidebar/component missing jira/projects/data/WRM
at l (batch.js?locale=en-US:35)
at u (batch.js?locale=en-US:35)
at s (batch.js?locale=en-US:35)
at window.require (batch.js?locale=en-US:38)
l @ batch.js?locale=en-US:35
u @ batch.js?locale=en-US:35
s @ batch.js?locale=en-US:35
window.require @ batch.js?locale=en-US:38
(anonymous) @ batch.js?acjsFiveVersionEnabled=true&agile_global_admin_condition=true&devsummary=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-US&nps-not-opted-out=true:sourcemap:135
VM1240:1 Uncaught TypeError: Cannot read property 'ExpansionManager' of undefined
We also use Jira Cloud.
I experienced this bug a couple days back.
I started getting Deadline Exception errors in my logs, and it made my server very unresponsive.
To resolve this, try the workaround suggested here "Unable to render element due to an error" causing deadline exception error.
After that I started getting GC overhead limit exceeded.
You can quickly go into gg+ system info and see how much Garbage Collector is doing.
If it is below 10% or so, in my case it was at 6%, and you are getting GC overhead limit exceeded errors, you need to restart your server ASAP.
The restart is a must, because your JVM is in unexpected state.
Read more about the GC overhead error here
Received the following notification through Atlassian:
JIRA sidebar and scrolling through JIRA issues not functioning correctly
Incident Report for Atlassian
Additional info added: 29-05-2018
this just started happening to me and a coworker today. He on a Windows PC, using Chrome and IE.. me on a Macbook, using Chrome and Firefox.. all latest builds, both did a cold reboot and still no scrollbars.. but only when viewing a ticket.. all other pages within our spaces are working fine..
Followed the link to the ticket Eric raised, which lands on a blank page.
There was a link telling me I can no longer raise bug tickets there, and had to navigate to another page. Clicked that
Searched for the 'scrollbar' issue. Found this page https://confluence.atlassian.com/jirakb/jira-agile-boards-not-displaying-scroll-bar-779158968.html
Went back to my Jira and suddenly my scrollbar is back.. Not sure if you guys fixed it, or if the link above somehow cached some resources I needed? - Just posting this info in case it's part of the solution
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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