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Anyone experiencing issues regarding the scrollbar within an opend issue?

Cannot scroll down/up in an opened issue. Scroll bar missing after opening an issue ticket, cannot scroll down in a ticket

Noticed the issue this morning......
- when you open an issue the scroll bar (to scroll down an issue) is missing
- icons in the lefthand sidebar are missing to (not showing/not working)

As of this morning I cannot scroll down/up in an issue i have opened.

  • the scroll bar is missing
  • the page doesnot react to the scroll-button of the mouse.
  • the page doesnot react to the keyboard down/up arrows


Submitted a ticket:

10 answers

Hi! I am facing this issue right now....anyone else experiencing this? thanks! 

I tried opening the ticket in FireFox, Chrome, and IE....not working.

I am getting the same thing

I found a temporary work around....see if it works for you. 

If you can get to the customer view and then click on the ticket number, then it opens up the ticket with the scroll and you can edit. 

One way to get to this view is through the email that is generated and it's a link towards the bottom that says "View Request". 



Our Platform Engineers helped to fine tune some angles of cache rendering from Jira. 

As a result of the fix , you may you hit into some small inconsistencies with the browser. Please clear your browser cache and try again. That should fix it. 

I get the same issue with Jira on explorer. Don't think it's a browser issue

same issue here - we are on cloud version. Tested on several systems + browser combinations. Clearing all browser data did not made any change.

If you really want / have to work on Jira Zoom out - if your pages are not to long you should be good to hit the buttons you searching for... but really this is a bad workaround approach when pages are full of data and you need to read something in the middle...

Experiencing the same issue as well. No scrollbars in issues when using Chrome. Working well however with IE and Edge.

Andrea Dixon I'm New Here Monday

I have this issue today in FF, Chrome and Edge

so do we :-(

same over here, we cannot configure the agile boards properly due to a missing scrollbar. Tested on IE, Chrome, firefox (recent versions).

We are using Jira Software Server 8.0.2

I'm seeing exactly the same thing. JIRA is pretty much unusable at the moment.

In case youre also getting the Deadline error and getting the sidebar errors, do the following:

Navigate to Base URL/secure/admin/SiteDarkFeatures!Default.jspa of your JIRA Instance. This will take you to the Dark Features Page.

Enable the dark feature com.atlassian.jira.config.BIG_PIPE_KILLSWITCH

If the server is unresponsive, im afraid it'll require a restart of the services. 

See my answer below

In our company this error occurs also, but is limited to some users, not to all.


The JS-Console shows this error message:

batch.js?locale=en-US:35 Uncaught Error: jira/projects/sidebar/component missing jira/projects/data/WRM
at l (batch.js?locale=en-US:35)
at u (batch.js?locale=en-US:35)
at s (batch.js?locale=en-US:35)
at window.require (batch.js?locale=en-US:38)
at batch.js?acjsFiveVersionEnabled=true&agile_global_admin_condition=true&devsummary=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-US&nps-not-opted-out=true:sourcemap:135
l @ batch.js?locale=en-US:35
u @ batch.js?locale=en-US:35
s @ batch.js?locale=en-US:35
window.require @ batch.js?locale=en-US:38
(anonymous) @ batch.js?acjsFiveVersionEnabled=true&agile_global_admin_condition=true&devsummary=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-US&nps-not-opted-out=true:sourcemap:135
VM1240:1 Uncaught TypeError: Cannot read property 'ExpansionManager' of undefined

 We also use Jira Cloud.

They have this issue again.

Cannot scroll down/up in an opened issue. Scroll bar missing after opening an issue ticket, cannot scroll down in a ticket

I experienced this bug a couple days back. 
I started getting Deadline Exception errors in my logs, and it made my server very unresponsive. 

To resolve this, try the workaround suggested here "Unable to render element due to an error" causing deadline exception error.

After that I started getting GC overhead limit exceeded. 

You can quickly go into gg+ system info and see how much Garbage Collector is doing. 
If it is below 10% or so, in my case it was at 6%, and you are getting GC overhead limit exceeded errors, you need to restart your server ASAP. 
The restart is a must, because your JVM is in unexpected state. 
Read more about the GC overhead error here

thx for the response, unfortunately we are on Jira Cloud, so dont have access to darkside features or restarting my JVM

Received the following notification through Atlassian:

JIRA sidebar and scrolling through JIRA issues not functioning correctly
Incident Report for Atlassian


Additional info added: 29-05-2018 

this just started happening to me and a coworker today.  He on a Windows PC, using Chrome and IE..  me on a Macbook, using Chrome and Firefox..  all latest builds, both did a cold reboot and still no scrollbars..  but only when viewing a ticket..  all other pages within our spaces are working fine..

I'm also getting this issue on Jira cloud.  Tried Chrome and Opera - same problem.  Rebooted PC, hasn't solved it.  Can't follow the instructions for the darkside features either because we use Jira cloud.

Followed the link to the ticket Eric raised, which lands on a blank page. 

There was a link telling me I can no longer raise bug tickets there, and had to navigate to another page.  Clicked that

Searched for the 'scrollbar' issue. Found this page

Went back to my Jira and suddenly my scrollbar is back.. Not sure if you guys fixed it, or if the link above somehow cached some resources I needed? - Just posting this info in case it's part of the solution

well, the issue is back again

Strange am the only one facing scrollbar issue in my Team. Tried with IE, FF, and chrome. Rebooted my system also doesn't work.

Hi, I am facing the same issue when open any jira tickets/story then scroll down not working on Chrome(version 66.0.3359.181)/Firefox(58.0.2).

I also have a user with that problem at the moment. Works when switching to old JIRA design.

0 votes

Just started seeing this a few moments ago

Same. I don't think our JIRA instance was updated, so I suspect Chrome has pushed some code that breaks JIRA scrolling.

Interestingly, Incognito mode does work.

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