All Open Queues can't change status

[Aaron Geister]

So we can usually change the status of an issue in service desk all open queues. It has stopped working. I know I had this issue ones before and I can't remember what I did to fix it. Anyone else got an idea of what would calls this. 

[John Funk]

Hi @Aaron Geister  - The only time I have had that problem was when the issue was waiting on an approval and I was not one of the approvers for the issue. 

[Aaron Geister]

Well this is for all issue types approvals and non approvals. From some reason we can transition an issue in all open. I have tried to move things from waiting for support to in progress and no go. I know in the past I had this issue when an issue type was missing a default or important field that was a default or needed field but i can't find what it would be. We have had a lot of issue since the data loss on our instance so I am wondering even after the data restore if its missing something. 

[John Funk]

That being the case, you should probably go ahead and submit a support ticket with Atlassian.

[Aaron Geister]

:)

[Aaron Geister]

I have added this to existing ticket but I thought I would ask if others had this issue before. I know I had this long time ago and fixed it but can't remember the fix. I thought it was a field missing from a issue type but now I am unsure that true.