So we can usually change the status of an issue in service desk all open queues. It has stopped working. I know I had this issue ones before and I can't remember what I did to fix it. Anyone else got an idea of what would calls this.
Well this is for all issue types approvals and non approvals. From some reason we can transition an issue in all open. I have tried to move things from waiting for support to in progress and no go. I know in the past I had this issue when an issue type was missing a default or important field that was a default or needed field but i can't find what it would be. We have had a lot of issue since the data loss on our instance so I am wondering even after the data restore if its missing something.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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